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Post by LAK74 on Jul 14, 2020 14:08:46 GMT -2
It’s been some years, but CE did send me some loose kits in the past.
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PensJerseys
Rookie
Gimme Your Badger Bob!
Posts: 52
F/K/A: Blurryhaze
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Post by PensJerseys on Jul 15, 2020 5:51:50 GMT -2
Keener gave me a 4-8 weeks production time back at the beginning of May. Emailed the other day for an update and still no word. They must be pretty backed up... Oh damn, I've got a handful with them as well, was looking forward to getting them back soon, but probably going to be a while yet. I see on there price list you can pay extra to have your order done quicker. I wonder if people aren't paying the extra and jumping to the front of the line causing some back logs for the rest of us? Maybe. Would be nice to be told my quoted time is going to be impacted. No notification and no response to an email is a bit disappointing. |
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Post by LAK74 on Jul 15, 2020 20:19:02 GMT -2
[/quote]
Maybe. Would be nice to be told my quoted time is going to be impacted. No notification and no response to an email is a bit disappointing. [/quote]
Just got a shipping notice for an order that arrived there exactly 4 weeks ago. I didn’t pay anything extra for quicker service.
I am having a hell of a time getting anyone there to even answer my e-mails though...
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PensJerseys
Rookie
Gimme Your Badger Bob!
Posts: 52
F/K/A: Blurryhaze
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Post by PensJerseys on Jul 15, 2020 21:00:02 GMT -2
Then now my worry that my order was never actually pushed through is even a bigger concern.... I'll hold my final assessment, but if that's the case my faith in them is falling dangerously low. |
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Post by Van67 on Jul 15, 2020 21:06:59 GMT -2
I hate to say it, because they've done good work for me in the past, but Keener is no longer an option for me. I understand that their business as grown a lot in a short amount of time and that's fair. I am quite a patient customer, as long as my inquiries are answered in a relatively timely manner. Like others, I've sent messages and emails in the last year or so that have just gone unanswered, which in the customer service industry is just unacceptable to me.
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PensJerseys
Rookie
Gimme Your Badger Bob!
Posts: 52
F/K/A: Blurryhaze
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Post by PensJerseys on Jul 15, 2020 21:32:03 GMT -2
Yea, I'd like to think that I've been more than patient here, considering it's week 10 of a 4-8 week quote where I'm only just now sending messages to get an answer after hearing nothing at all since telling them to "go"
They've gone out of their way to fix some issues I had in the past, sometimes at no charge. On top of it they've been very patient as I've been overly particular about requests and details on my requests. But as you point out Van67 - there's no excuse for no response.
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Post by LAK74 on Jul 15, 2020 21:49:11 GMT -2
Ironically they shipped out my order BEFORE I wanted them to. For 3 weeks I’ve been trying to get them to add a couple of items to my current order so I wouldn’t have to worry about an additional shipment to the US. I finally got someone to answer, but they never sent me an invoice for the additional amount, which makes me think they’re not even going to get to it, and now that my original order shipped I’ll probably have to wait another production cycle anyway, not to mention paying for another shipment. They’ve been pretty good to me over the years, but I’ve just about had it now with the lack of communication. I remember the good old days when Keener did customization out of his house. You got such personalized service, pictures of kits for your approval before they got stitched on, modifications cheerfully done, just terrific service. That’s all history now, and I understand why that level of service is just not possible anymore, but I do have a hard time dealing with being ignored.
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jsh139
Rookie
IJ Spy Level 2
Posts: 73
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Post by jsh139 on Jul 15, 2020 22:04:18 GMT -2
Are you guys just sending emails to the generic info@keenerjerseys.com address? I usually just email Jason directly. Seems to work better.
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Post by perthisthereason on Jul 15, 2020 22:04:26 GMT -2
I hate to say it, because they've done good work for me in the past, but Keener is no longer an option for me. I understand that their business as grown a lot in a short amount of time and that's fair. I am quite a patient customer, as long as my inquiries are answered in a relatively timely manner. Like others, I've sent messages and emails in the last year or so that have just gone unanswered, which in the customer service industry is just unacceptable to me. Same here. Last time I used them one of the jerseys came back looking like someone drove a car over it. I contacted them multiple times about it, but never got a reply. I consider myself a very patient customer (when you're living in Australia, you learn to be patient), but as you said, no reply at all is a no-go. |
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PensJerseys
Rookie
Gimme Your Badger Bob!
Posts: 52
F/K/A: Blurryhaze
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Post by PensJerseys on Jul 15, 2020 22:06:13 GMT -2
Are you guys just sending emails to the generic info@keenerjerseys.com address? I usually just email Jason directly. Seems to work better. No, emailing directly to the guy that contacted me after I submitted my order to their site in April. There are a lot of newer collectors that don't understand his following. It was exactly what you mention that endeared him to people LAK, I think...the fact that he was so hands on and started out as "one of us" I always felt...along with the passion the guy has for jersey history and attention to detail. With company growth comes a shrink in what made him so sought after in the first place. But, with the growth of his other avenues, I'm sure the individual collector becomes less and less of a concern or focus for them. Just like with any shop. Shame, but seemingly true. |
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Post by Van67 on Jul 15, 2020 22:09:46 GMT -2
Are you guys just sending emails to the generic info@keenerjerseys.com address? I usually just email Jason directly. Seems to work better. I've done both. Also Facebook Messenger. |
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Post by Van67 on Jul 15, 2020 22:15:52 GMT -2
Same here. Last time I used them one of the jerseys came back looking like someone drove a car over it. I contacted them multiple times about it, but never got a reply. I consider myself a very patient customer (when you're living in Australia, you learn to be patient), but as you said, no reply at all is a no-go. I haven't had anything that bad with the actual work, but as they started to grow, the attention to detail that collectors like us look for in what we pay for has definitely, to be polite, gone by the wayside...even when we've been clear about it on the order. I sent an Expos jersey back to Keener to correct a detail I spelled out clearly on my order and to their credit, they fixed it no questions asked and no charge. My final straw, along with the lack of communication, came after they got a couple Canucks nameplates wrong. They're currently elsewhere being fixed and should be back soon. These days, I trust Josh at North Star Jerseys. He's been busy as f*** the last few months, but for good reason and the guy communicates well. A box I sent in January is finally on its way back and I had no issues with the turnaround time because, again, he communicates well. Canada Post on the other hand... those MFers... that's a whole other thread I'm sure we can start to post our facepalms in lol. |
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kkash
Minor Leaguer
Posts: 7
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Post by kkash on Jul 15, 2020 22:28:36 GMT -2
I must be unique .. I’ve only had one issue over several years and it was promptly correctly. Had about 30+ jerseys go through there and always had a good experience. Just wish they were in US  |
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Post by philthethrill on Jul 15, 2020 22:51:57 GMT -2
Maybe it’s just me, but Keener’s attitude rubs me to wrong way.
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PensJerseys
Rookie
Gimme Your Badger Bob!
Posts: 52
F/K/A: Blurryhaze
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Post by PensJerseys on Jul 15, 2020 23:09:37 GMT -2
He is coming across a bit curmudgeon-y on these Live videos from time to time. I watch them because I enjoy the jersey chat, and actually that's part of what I enjoy... the back and forth between him and Jason on occasion. Lol But yea, I can see where you are coming from. Pretty certain I was their case-in-point for the new rules on not sending photos and such. I was VERY thorough on my instructions.  |
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